Terms of Use and Sale

Seller identity

Legal name: Bellefamille Group SASU — Manager: Daouda Coulibaly.

Registration: SIREN 107 190 704 — RCS Paris — TVA intracommunautaire : FR 52 107 190 704.

Address: 59 rue de Ponthieu, Bureau 326, 75008 Paris, France.

Email: contact@chinafric.com.

Phone: +33 7 48 27 20 78.

WhatsApp: +33 7 48 27 20 78.

Monday to Saturday, 8am to 7pm (GMT).

Purpose and services

ChinAfric is a single-seller online store specialising in importing products from China to Africa and worldwide: consumer goods, raw materials, tools, packaging, equipment and accessories.

The site also offers professional sourcing services, product bundles and supply for resellers and artisans.

Orders, pricing and currencies

Prices are displayed inclusive of tax and exclusive of shipping, in the currency shown on the product page (XOF, XAF, USD or EUR). The currency actually charged is restated on the payment page before confirmation.

Shipping fees are calculated based on destination country and city and shown before checkout. No hidden fees are added after payment.

Any customs duties and local taxes remain payable by the recipient where local rules require it.

An order becomes firm once payment is confirmed or, for cash on delivery, once the order is confirmed by phone or WhatsApp.

Accepted payment methods

Two payment methods are available: cash on delivery (COD) in eligible countries, and secure online payment via Flutterwave (Visa/Mastercard, mobile money, bank transfer and other local methods offered by Flutterwave).

ChinAfric never accesses card or mobile money credentials: they are entered in Flutterwave's secure environment. A receipt or invoice is issued automatically once payment is confirmed.

A transaction may be declined or cancelled in case of suspected fraud, incomplete information or failed compliance checks (KYC/AML).

Prohibited products and uses

The site and its payment methods must not be used to order or resell: weapons, ammunition and explosives; narcotics and controlled substances; prescription medicines and medical devices; adult content; protected wildlife and ivory; counterfeits or items infringing intellectual property; financial products, crypto-assets or gambling; any goods whose import is banned in the destination country.

Any such order is cancelled and refunded, and may be reported to the competent authorities and to our payment provider.

Delivery

Delivery zones, times and fees are detailed in our Shipping Policy. Stated delivery times are estimates provided by our carriers; ChinAfric cannot be held responsible for delays caused by customs or carriers.

If a COD parcel is refused on delivery, shipping and return costs may be charged to the customer.

Cancellation, returns and refunds

Cancellation, return and refund conditions and processing times are set out in our Refund and Cancellation Policy, which forms an integral part of these terms.

Complaints and disputes

Any complaint should first be sent to contact@chinafric.com. We acknowledge receipt within 48 business hours and aim to resolve within 7 business days.

If you wish to dispute an online payment, please contact us before initiating a chargeback with your bank: most cases are resolved faster directly with us.

Failing an amicable settlement, disputes fall under the competent courts of the seller's place of business, without prejudice to mandatory consumer protection rules.

Liability

ChinAfric is committed to describing products accurately. Photos come from our suppliers; slight variations in colour or dimensions may occur and do not constitute non-conformity.

ChinAfric's liability is limited to the amount of the relevant order, except in cases of gross negligence or mandatory legal provisions.