Shipping and Delivery Policy

Areas served

We deliver across West and Central Africa (including Côte d'Ivoire, Senegal, Mali, Burkina Faso, Cameroon, Benin, Togo, Guinea) and internationally on quotation. Cash on delivery is available only in eligible countries and cities, shown during checkout.

Processing and delivery times

Orders are prepared within 1 to 3 business days after payment or COD confirmation.

Indicative times after dispatch: 7 to 15 business days for standard shipping to Africa, 5 to 10 business days by express, 10 to 25 business days for sea freight or bulky goods. Bespoke sourcing orders follow the timeline stated in the quote.

These are estimates; customs checks, public holidays and transport disruptions may extend them.

Delivery fees

Fees are calculated by country, city, weight and volume, and shown before checkout. No additional charge is taken after payment.

Any customs duties, taxes and clearance fees are payable by the recipient where local rules require it.

Order tracking

A tracking number is provided as soon as your order ships; you can follow it on the Tracking page or in My orders. We notify you by email, SMS or WhatsApp at each key step.

Receipt, lost or damaged parcels

Please check the parcel on delivery. Any damage or missing item must be reported within 48 hours with photos.

If a parcel is lost, we open an investigation with the carrier; if the loss is confirmed, you are reshipped or fully refunded. Contact: contact@chinafric.com.

Incomplete addresses or unreachable recipients may cause the parcel to be returned; reshipping fees may then apply.